FAQs
How to Spa FAQs
Do I need reservations...
We recommend you reserve appointments prior to your arrival as services are limited. A credit card is required to guarantee services at the time of reservation. We suggest arriving a minimum of 30 minutes prior to your scheduled appointment. Arriving late will deprive you of treatment time.
All Aquae Sulis Spa guests must be 18 years of age or older..
For reservations and information, please call Aquae Sulis Spa at 702-869-7807 or toll free at 877-869-8777.
For group reservations of 10 persons or more, please call 702-869-7807.
How early should I arrive for my spa treatment...
Please plan to arrive one hour early to enjoy the Aquae Sulis Ritual. To receive full benefit of any treatment, we suggest you shower prior to your appointment.
What do I need to bring
We will provide you with a robe, sandals and a private locker for your personal belongings. Please do not bring jewelry and other valuables.
Do I have to disrobe entirely for a treatment
Undergarments are not necessary but can be worn if preferred.
Our therapists are trained to properly drape any body part not being treated. You may request a male or female therapist.
Should I alert someone if I have a medical condition, allergy or disability...
Yes. Please inform our spa receptionist when you call for a reservation, if you are pregnant, have allergies or any other condition we should be aware of.
Is gratuity included in the price of the treatment...
For your convenience an 18% gratuity and service charge will be added to your service upon arrival.
What if I must cancel my appointment?
A 4-hour cancellation notice is required to avoid being charged full price for a scheduled spa service. Group reservations are subject to contracted agreement.
Are gift certificates available
Gift certificates may be purchased by the treatment or dollar amount for services or products.